Delivery & Shipping Policy

At Driver Go, we aim to ensure that all services and digital products are delivered in a timely and secure manner. This policy outlines our delivery and shipping terms for our services and related items.

1. Service Delivery

Driver Go primarily provides digital and on-demand driver services. Hence, there are no physical shipments involved for most of our offerings.
Once your booking or service request is confirmed, you will receive an acknowledgment message via SMS or email containing all relevant details.
Driver allocation and delivery timelines may vary based on availability and location.
All digital confirmations and receipts will be sent to the registered mobile number and/or email address.

2. Physical Deliveries (if applicable)

For cases where Driver Go provides physical materials (such as promotional kits or merchandise), deliveries will be made through reputed courier partners.
Delivery time usually ranges between 5–10 business days, depending on the destination.
Tracking details (if applicable) will be shared via email once the shipment is dispatched.

3. Delays and Exceptions

Delivery times may vary during holidays, unforeseen circumstances, or due to factors beyond our control (e.g., natural calamities, logistics delays, or government restrictions).
Driver Go will not be held liable for any delays caused by third-party courier services or inaccurate address details provided by the customer.

4. Shipping Charges

Shipping is generally free for digital services.
For any physical products, applicable shipping fees will be clearly mentioned at the time of purchase or order confirmation.

5. Confirmation and Proof of Delivery

For driver bookings or digital services, confirmation is provided electronically and acts as proof of delivery. In case of physical shipments, proof of delivery will be obtained through our courier partners’ systems.

6. Contact Support

For any questions or concerns related to delivery or shipping, please contact our support team:

Email: help@drivergo.in

Support Hours: Monday – Saturday, 9:00 AM to 7:00 PM

Note: Please include your booking ID or order number when contacting support for faster assistance.

7. Policy Updates

Driver Go reserves the right to modify or update this Delivery & Shipping Policy at any time. Any changes will be reflected on this page with an updated revision date.